TELEPHONIC CASE MANAGEMENT
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When an injury occurs, early intervention is a critical process in claims handling. BHN’s Telephonic Case Managers (TCM) are a team of experienced case managers who will assure that appropriate, cost effective quality medical care is rendered to the claimant. All of BHN’s TCMs are Registered Nurses (RN) and most are Certified Case Managers (CCM) or have the CCM pending.